CRM & Sales Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume strategic and operational accountability for our CRM and sales processes.

• Create a scalable framework for the customer journey and high-ticket sales processes.

• Establish high-performing, data-driven CRM and sales operations structures.

• Strategically enhance our CRM and sales operations framework.

• Evaluate, improve, and automate current processes throughout the entire customer journey.

• Develop and fine-tune effective CRM workflows and automations.

• Identify and monitor key performance indicators such as conversion rate, pipeline velocity, lead quality, and customer value.

• Collaborate with the founders, marketing, sales, and funnel teams.

• Discover new efficiency and growth opportunities within our sales processes.

• Assemble and manage a small operations/CRM team.

• Report directly to executive management.

⛳️ Requirements

• At least 3+ years of experience in CRM, Sales Operations, Revenue Operations, or related areas.

• Demonstrated experience in building, optimizing, or scaling CRM and sales processes.

• Profound understanding of customer journeys—from lead generation to conversion.

• Familiarity with automations, process design, and CRM systems.

• A strategic thinker with a proactive approach—you can design systems and implement them as needed.

• Strong analytical abilities and expertise with dashboards and KPI systems.

• Experience with tools such as HubSpot, ActiveCampaign, GoHighLevel, Zapier, or comparable platforms.

• Entrepreneurial mindset, self-driven, and excellent communication skills.

• Business-fluent in German and proficient in English.

🏝️ Benefits

• Competitive fixed salary + revenue share.