CRM Operations Analyst, Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• The individual will be tasked with managing and executing CRM communications for Stone's products, directly involved in creating, sending, monitoring, and tracking customer journeys across various channels.

• Implement CRM campaigns and journeys within Salesforce Marketing Cloud;

• Construct and assess segmentations and target audiences;

• Set up communications in different channels (email, push notifications, WhatsApp, SMS, HSM, in-app, etc.);

• Manage the calendar and prioritize incoming requests;

• Validate communications, conduct tests, and perform operational quality assurance;

• Oversee operational metrics and evaluate results;

• Assist in structuring processes, documentation, and ongoing operational improvements;

• Collaborate with stakeholders to ensure alignment on requirements and deadlines;

• Aid in organizing experiments and A/B testing.

⛳️ Requirements

• Proven experience in CRM and campaign operations;

• Familiarity with Salesforce Marketing Cloud;

• Highly organized with the ability to handle multiple requests at once;

• Strong communication skills and capability to collaborate with diverse teams;

• Analytical mindset with a keen attention to detail.

🏝️ Benefits

• 🩺 Health and Dental Insurance

• 🏥 Green Virtual Hospital: access to a multidisciplinary medical team, therapists, and a health team available 24/7 for prompt and convenient care

• 🥗 Meal Voucher and/or Food Voucher - Sodexo

• 💪 Gympass

• 👶 Childcare allowance - applicable for children up to 5 years and 11 months

• 💚 Life Insurance

• 🚗 Transportation Voucher

• 🌴 SESC partnership

• 💰 Fixed Salary

• 💲 Variable Compensation (for some roles)

• ✏ Education Benefit - access to an internal platform offering books, podcasts, training sessions, and video classes for personal development (Studa and StoneCo Library)