CRM Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and enhance the use of the CRM system across various teams to boost adoption and efficiency.

• Examine CRM data to produce actionable insights that foster business growth and facilitate cross-selling opportunities.

• Create and refine workflows and automation within the CRM to optimize operations.

• Establish internal reporting capabilities, minimizing dependence on external tools.

• Recognize and execute process improvements to elevate CRM performance and user experience.

• Provide support and guidance to 30–40+ users, serving as the primary contact for CRM-related inquiries.

⛳️ Requirements

• Proficient in English at a B2 level or higher.

• Proficient in Russian at a B2 level or higher.

• Several years of experience in a practical CRM role (e.g., CRM Manager, CRM Specialist, CRM Analyst).

• Strong analytical skills with the capacity to convert insights into actionable strategies.

• Familiarity with CRM systems, reporting tools, and the setup of workflows/automation.

• Demonstrated ability to enhance processes and optimize system usage.

🏝️ Benefits

• Opportunities for full-time remote work with flexible working hours.

• Private insurance coverage.

• An additional day off for each calendar year.

• Sports benefits.

• A comprehensive Mental Health Programme.

• Complimentary online English lessons with a native speaker.

• A generous referral program.

• Access to training, internal workshops, and participation in international professional conferences and corporate events.