Critical Power Field Technician – UPS Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Install electrical devices including small rack-mounted UPS systems, a variety of batteries, and UPS/Battery monitoring systems.

• Oversee the upkeep of Battery Cabinets and racks, Maintenance Bypass, Battery Monitoring Equipment, DC Systems, and other electrical apparatus.

• Conduct periodic and lifecycle-driven remedial services, encompassing failure analysis and troubleshooting, component replacements and repairs, as well as battery string replacements and installations.

• Foster customer relationships by delivering excellent service and promoting additional products.

• Address and resolve field troubleshooting calls from customers effectively.

• Respond swiftly to critical situations as they arise.

• Instruct and mentor team members on appropriate techniques for site work, troubleshooting, repairs, and data analysis.

• Identify basic hardware, software, and interface issues using various testing equipment across multiple products and technologies.

• Specific responsibilities may change or develop over time according to business and client requirements.

⛳️ Requirements

• Prior military training in electronics or avionics (A School, AIT, etc.) is preferred.

• At least three (3) years of experience in a third-party critical power field service or technical support role, demonstrating growth in technical skills and capabilities -OR-

• A minimum of five (5) years of experience in an OEM service environment within the critical power sector.

• Solid understanding of AC/DC electrical principles.

• Familiarity with operating test equipment, such as multi-meters and battery testing devices.

• Ability to read and interpret electronic schematics and troubleshoot failures or faults down to the component level.

• Knowledge and experience in ensuring compliance with FCC/FAA/EPA/OSHA regulations and standards.

• Exceptional work ethic, punctuality, trustworthiness, and reliability – you will set the standard as a senior UPS/Critical Power Engineer.

• Good judgment with the capacity to make timely and sound decisions in a rapidly changing environment.

🏝️ Benefits

• Health and life insurance.

• 401k plan with employer matching.

• Paid time off.

• Tuition reimbursement.

• Opportunities for professional development courses.

• Performance and referral bonuses.

• Production incentives.

• Tool/equipment and fuel stipends.

• Company vehicle.

• Per diem.