Crisis Services Clinician

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage interactions for the 988 Suicide and Crisis Lifeline through phone, chat, or text.

• Conduct risk assessments and make clinical decisions.

• Supervise a team of multidisciplinary clinical and paraprofessional staff.

• Directly oversee Crisis Specialists while providing guidance to other 988 personnel.

• Monitor and coach Contact Specialists handling calls, chats, and texts.

• Assign and evaluate tasks for Crisis Intervention Specialists.

• Offer consultation, direction, feedback, and coaching to clinical personnel.

• Aid in assessing risks of harm, suicidality, and mental health issues.

• Ensure appropriate screening and connection to services such as Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach initiatives.

• Confirm adherence to policies and procedures by staff.

• Identify familiar contacts and review their case plans.

• Ensure thorough and accurate documentation in the electronic health record.

• Provide quality assurance for National Suicide Safety Assessment forms.

• Ensure that services are delivered with compassion, respect, professionalism, and a recovery-oriented approach.

• Foster a professional and respectful atmosphere within the virtual team.

• Assist in the training and job shadowing of new staff members.

• Maintain licensure and stay updated on behavioral health literature and trends.

• Complete a minimum of 12 hours of approved training per FTE.

• Participate in assigned pager duties, staff meetings, and other responsibilities as needed.

• Contribute to achieving 988 program standards, including metrics for call abandonment and answer rates.

⛳️ Requirements

• A Master’s degree in psychology/counseling, social work, or a related field is required.

• Must meet Mental Health Professional (MHP) criteria as outlined by the Washington Administrative Code (WAC 246-341-0515) and the Revised Code of Washington (RCW 71.05 and 71.34).

• Must possess one of the following active licenses or credentials in Washington State: LICSW or LSWAIC; LMHC or LMHCA; LMFT or LMFTA; Psychiatrist, Psychologist, or Licensed Psychological Associate; Certified or Licensed Agency Affiliated Counselor.

• Obtain Agency Affiliated Counselor (AAC) credential through the WA Department of Health by the end of the probationary period; application must be submitted within 30 days of hire and certification obtained before the conclusion of the 90-day onboarding probationary period.

• A minimum of two years of experience working with individuals in crisis is required.

• Strong verbal, written, and typing skills are essential.

• Ability to work effectively within a remote, multidisciplinary clinical team in a high-paced environment is required.

• Experience in a call center setting is preferred.

• Experience with telephone assessments or help lines is desirable.

• Familiarity with the King County Public Mental Health System is preferred.

• Additional certifications in crisis intervention, suicide prevention, or trauma-informed care are highly encouraged.

• Ability to sit or stand for extended periods.

• Capability to wear a headset or earphones while taking calls and attending meetings.

• Proficiency in managing multiple IT/software platforms simultaneously in a moderately noisy and distracting environment.

• Completion of a background check, including a Criminal History Report and Reference Check, is mandatory.

• A timed basic Computer Skills assessment must be completed.

• A smartphone capable of downloading the Microsoft Multi-factor Authentication application is required.

• A high-speed internet connection with wired ethernet is preferred; cellular or hotspot connections are not acceptable.

• A quiet and confidential designated working area is necessary.

🏝️ Benefits

• $4.00 per hour shift differential for graveyard shifts.

• Comprehensive medical, dental, and vision coverage.

• Annual wage increases.

• Generous Paid Time Off.

• 12 Paid Holidays.

• Discounted ORCA transit pass.

• Free parking available.

• Flexible scheduling options.

• Opportunities for professional growth.

• Self-care tools and weekly check-ins with your supervisor.

• Voluntary benefits offered.

• Short-term and long-term disability coverage.

• Flexible Spending Accounts (FSA).

• 403B Retirement Plan.

• Crisis Connections will reimburse the cost of obtaining the Agency Affiliated Counselor credential.

• Opportunities for career advancement.