Crisis Intervention Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming crisis calls for Lines for Life crisis and referral helplines.

• Deliver compassionate crisis intervention within the defined scope of each helpline program.

• Manage contacts across over 30 crisis lines, including those for suicide prevention, veterans and military, youth, senior loneliness, substance use, hospital mental health, and county mental health.

• Accurately document crisis interactions in an electronic health record system with relevant clinical details in a timely manner.

• Conduct scheduled follow-up calls.

• Initiate rescue calls when emergency assistance is required.

• Triage crisis contacts and work collaboratively with colleagues to manage the flow of contacts.

• Complete mandatory training sessions and workshops covering policies, protocols, and crisis intervention tools and techniques.

• Communicate with peers and supervisors via phone and chat platforms.

• Carry out administrative and organizational tasks as required.

• Engage in recorded call quality assurance reviews and receive clinical feedback for improvement.

• Primarily work from a home office while managing crisis contacts through supported telecommuting systems.

⛳️ Requirements

• Must meet the Qualified Mental Health Associate criteria.

• Knowledge of crisis intervention techniques is essential.

• Strong empathy, communication, teamwork, and interpersonal skills are required.

• Ability to manage high levels of stress effectively.

• Proficiency in a web-based computer environment and experience with multi-line phone systems.

• Familiarity with mental health assessment, treatment, and service terminology is necessary.

• Capability to implement skill development strategies and coordinate services and supports within an Individual Service and Support Plan (ISSP).

• Ability to independently triage crisis contacts is essential.

• Consistent attendance and punctuality are required.

• A graduate degree in psychology, social work, or a related behavioral science field, or a CADC/Bachelor's degree in psychology, social work, or a behavioral science field along with relevant crisis intervention experience is mandatory.

• Veterans are preferred candidates.

• ASIST certification is preferred.

• CADC certification is strongly preferred.

• Experience in a call center environment is preferred.

• Must have private high-speed internet and a confidential HIPAA-compliant workspace.

• A stable internet connection with at least 10 Mbps upload and download speed, jitter below 20, and 0% packet loss is required.

• Ability to successfully pass clinical and technical evaluations.

• Availability to work weekends, holidays, and on a 24/7 operational schedule is necessary.

• Full-time employees must be able to work at least one weekend shift per week.

• Approval to work must be obtained from the Oregon Department of Human Services’ Background Check Unit.

🏝️ Benefits

• Five weeks of paid onboarding training for crisis lines.

• Equipment provided, including a Windows-based PC.

• An additional $2/hr overnight shift differential for work performed between 10 pm and 5 am Pacific Time.

• Time and a half holiday pay when required to work during holidays.

• A 2% differential over base pay for employees residing and working in Oregon.

• Comprehensive health, vision, and dental coverage, including $11,400 in premium coverage.

• Full coverage of short- and long-term disability and life insurance premiums.

• A matching 401(k) plan equivalent to 3% of annual salary after the eligibility date for matching.

• Flexible spending plan available.

• Employee assistance program provided.

• Complimentary Fitbit for wellness tracking.

• Reasonable accommodations offered during the application and interview process.