Crisis Intervention Counselor – Split Shift

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Provide crisis, suicide, and homicide intervention counseling over the phone to individuals seeking emergency or crisis support.

• Identify and recommend suitable organizations and service providers to address the needs of callers.

• Monitor the situations of callers through follow-up case assessments.

• Accurately document and maintain comprehensive records of all telephone interventions conducted during the work shift.

• Review daily and “pass-through” call reports to ensure accurate information documentation and record-keeping.

• As required, supervise and oversee volunteers and/or staff counselors during individual shifts.

• Ensure the delivery of high-quality crisis assistance services, compliance with CIC and SCS policies and procedures, and precise documentation practices.

• As assigned, deliver training and consultation on crisis intervention and suicide awareness and prevention.

• Attend and engage in individual supervision, staff and team meetings, as well as required CIC, 988, and SCS training sessions.

• As designated, represent the CIC in both internal and external activities that promote crisis and suicide awareness, prevention, and available resources.

⛳️ Requirements

• A Bachelor’s degree in Psychology, Sociology, Human Services, Social Services, or a related field (minimum); a degree in Psychology is preferred.

• Active CIC volunteers may qualify with a High School diploma or GED, successful completion of all required AAS/988/Vibrant training for Crisis/Suicide Intervention Counselor status, and at least six months of independent volunteer service as a Crisis Intervention Counselor with the CIC following completion of required training.

• A minimum of one year of experience in crisis intervention or behavioral health services.

• Strong communication and interpersonal skills.

• Ability and willingness to set aside personal judgments regarding callers facing diverse issues.

• Commitment to protecting the confidentiality of both callers and co-workers.

• Previous experience in a Crisis Call Center is preferred.

• Prior experience in a confidential remote work environment is preferred.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and training.

• Supportive team environment.

• Flexible scheduling options.