Crisis Counselor, Bilingual – Spanish

This is a fully remote position, open to applicants in California.

📋 Description

• Provides crisis counseling services through telephone and chat platforms.

• Collaborates with shift supervisors to respond to, manage, screen, and conduct risk assessments for crisis calls.

• Acts as a mandated reporter when abuse is suspected.

• Maintains precise and comprehensive call documentation.

• Completes continuing education requirements as mandated or requested for the agency and the Suicide Prevention Center program.

• Aids in the training of new counselors and volunteers.

• Engages in community outreach and/or media events, such as resource tables and presentations focused on suicide prevention.

• Attends regularly scheduled meetings as needed or required for the Suicide Prevention Center.

⛳️ Requirements

• Proficiency in the required language for the assigned program (Spanish).

• At least six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.

• Must possess a high school diploma or an equivalent qualification.

• Must be 18 years of age or older.

• Strong interpersonal skills are essential, including the ability to engage empathetically with individuals from diverse backgrounds and demonstrate a high level of emotional intelligence.

• Excellent multitasking and time management abilities, capable of advancing multiple projects simultaneously while meeting all deadlines.

• Proven ability to effectively utilize web-based platforms, electronic documentation systems, and communication tools, with proficient typing and data entry skills necessary for accurately documenting interactions in real time.

• Must have high-speed internet with an active Ethernet connection and a quiet/confidential workspace.

• Should be empathetic, flexible, and adaptable to various circumstances.

• Must have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.

• Must be dependable and able to adhere to schedules based on program needs.

• Completion of required annual continuing education trainings is necessary.

• Should possess knowledge of all job-specific skills, including safety assessment, data collection, and triage.

• Must be a goal-oriented team player with substantial experience in large and complex systems.

• A commitment to team objectives and Didi Hirsch philosophies is essential.

• Must successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

🏝️ Benefits

• Potential eligibility for loan repayment programs by working at Didi Hirsch.