Criminal Appeals Intake & Scheduling Coordinator

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Coordinate consultations and communications with correctional facilities.

• Distribute intake forms and necessary documentation.

• Follow up with potential clients after their initial inquiries.

• Process payments using LawPay.

• Schedule consultations and manage attorney calendars.

• Assist the legal team with administrative tasks and client services.

• Collect payments for consultations, case evaluations, and representation agreements.

• Assess incoming leads and determine potential client needs.

• Carry out receptionist duties and front-line client intake tasks.

• Ensure precise documentation of client interactions and subsequent steps.

• Monitor lead activity and intake progress within the CRM system.

• Maintain continuous communication with prospective clients and inmates.

⛳️ Requirements

• Minimum of 1 year of experience as an intake specialist.

• Experience in lead qualification.

• Exceptional customer service abilities.

• Proficient verbal and written communication skills in both English and Spanish.

• Technologically adept and flexible.

• Quick learner of new systems.

• Strong skills in follow-up and relationship building.

• Experience in scheduling and calendar management.

• Experience in payment collection.

• Comfortable discussing services and payment options with prospective clients.

• Keen attention to detail.

• Strong organizational skills.

• Professional phone etiquette.

• Capability to multitask effectively.

• Experience with Clio and LawPay is preferred.

• Clear and professional speaking voice.

• Remote position, operating in Eastern Standard Time (EST).

• Availability from Monday to Friday.

• Moderate call volume, handling 6-15 calls per day.

• Familiarity with Clio Grow, Clio Manage, Cadence Consult, RingCentral, Google Workspace, and LawPay.

🏝️ Benefits

• Opportunity to work remotely.

• Company culture recognized with Great Place to Work Certification.