Credit Balance Supervisor

This is a fully remote position, open to applicants in Alabama, +12 more states.

📋 Description

• Direct and oversee the strategic trajectory of credit balance operations

• Enhance efficiencies while reducing revenue over-collection

• Delegate and manage tasks related to credit balance accounts

• Supervise daily billing activities

• Evaluate and verify the payment aspects of billing services for precision and promptness

• Track patient accounts to pinpoint the origins of credit balance discrepancies

• Collaborate with leadership and departmental managers to improve revenue and billing cycle effectiveness

• Provide daily leadership and operational assistance to the credit balances team

• Oversee credit balance systems, resources, staff, workflows, and staffing schedules

• Act as a resource and escalation point for the team and other departments

• Manage balance reallocations and refunds

• Uphold compliance, policies, training, communication, and team involvement

• Investigate, identify trends, and resolve complex credit balance challenges involving internal systems, payer systems, and merchant vendors

• Recognize opportunities for process enhancements and standardization

• Anticipate staffing requirements and partner with Human Resources for candidate interviews and selection

• Oversee performance and recruitment for the Billing Services-Credit Balance/Refunds team

⛳️ Requirements

• Over three years of experience in healthcare billing

• Extensive knowledge of coding, third-party payer billing regulations, authorizations, and collections

• Previous management experience is a must

• Experience in supervising staff

• Familiarity with medical terminology

• Detail-oriented, self-driven, a problem solver, and a collaborative team member

• Proficient in navigating multiple computer screens and browsers swiftly and accurately

• Ability to thrive in a highly dynamic team environment

• Consistently exceed company and client expectations

• Excellent communication skills and a professional demeanor

• Bachelor’s Degree in Business, Finance, or Healthcare preferred, or equivalent education, training, and experience

• Must adhere to Envision’s Code of Conduct and Compliance Policies and complete annual Compliance training

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Company-matched 401(k) plan

• Employee Stock Ownership Plan

• Paid time off

• Paid holidays

• Employee Assistance Program

• Full-time employment

• Remote work arrangement