Credit Analyst

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Manage incoming phone calls from stakeholders, dedicating most of your time to being active on the phone system.

• Assess, confirm, and authenticate information through document examination, online research, and phone communications to expedite the funding of compliant deals.

• Deliver exceptional customer service while fostering strong relationships with stakeholders.

• Address and document dealer queries unrelated to the funding process.

• Oversee license, title, audit, and inventory matters to ensure dealer pipelines remain operational.

• Greet and onboard new dealers by offering initial funding support.

• Participate in mandatory training sessions and adhere to attendance expectations.

• Carry out additional assigned responsibilities.

⛳️ Requirements

• A Bachelor’s degree, equivalent experience at Credit Acceptance, or four years of continuous experience in loan underwriting or document examination and validation within a high-volume call center setting.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Adherence to company policies, procedures, and legal standards.

• Availability to work Saturday shifts, accompanied by an offsetting flexible day during the standard work week.

• Mandatory overtime during peak seasons (January through April) and at the end of each month.

• Customer service experience in a call center setting is required for candidates lacking a Bachelor’s degree.

• Experience in reviewing contracts/legal documents with a keen attention to detail.

• Ability to interpret existing rules/guidelines and apply them appropriately for decision-making.

• Capacity to work independently in a fast-paced environment.

• Flexibility to adapt to changes and maintain an adjustable schedule.

• Clear, professional, and articulate communication over the phone.

• Quick learner with the ability to apply newly acquired knowledge effectively.

• Proficiently manage difficult conversations in a professional manner.

• Required degrees must be obtained from accredited institutions recognized by the Council for Higher Education Accreditation or an equivalent body.

🏝️ Benefits

• 401(K) matching.

• Adoption assistance.

• Parental leave.

• Tuition reimbursement.

• Comprehensive medical, dental, and vision coverage.

• Nonstandard benefits.

• Coverage for travel expenses related to mandatory training.