Credentialing & Enrollment Associate

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• At Rula, we are dedicated to enhancing the accessibility of mental health care by optimizing the onboarding process for Providers to start seeing patients swiftly and efficiently.

• As a Credentialing & Enrollment Associate, you will be instrumental in developing and scaling the systems that underpin our rapid expansion.

• In this capacity, your efforts will directly contribute to enhancing the Provider experience through timely and precise credentialing and enrollment.

• Your responsibilities will include assessing enrollment requirements for new payer implementations, submitting applications, and guiding Providers through each stage of the process, ensuring your work has a significant, tangible impact.

• You will work closely with cross-functional teams to facilitate new payer launches and provide operational insights.

• Furthermore, you will play a role in educating and supporting our credentialing and enrollment associates as new processes and payers are rolled out.

⛳️ Requirements

• A minimum of 2 years of experience in a healthcare environment, collaborating with or employed by health insurance plans, networks, or credential verification organizations.

• Proven experience in collaborative teamwork across various functions (Account Delivery or Provider Success).

• Ability to develop, document, and refine new processes into easily understandable documentation.

• Strong proficiency in spreadsheets (Excel / Google Sheets) and CRM/ticketing platforms (Salesforce, Zendesk), with a demonstrated capacity to quickly learn and adapt to new software (e.g., Airtable, Certify).

• Although we operate as a fully remote company, we are not considering applicants residing in California or Washington for this particular role.

🏝️ Benefits

• 100% remote work environment: Flexible hours to promote a healthy work-life balance, allowing you to fulfill both professional and personal obligations (must reside in the United States; currently not hiring in Hawaii).

• Competitive pay and benefits: Full transparency of salary ranges, regardless of your location within the United States.

• Comprehensive health benefits: Including medical, dental, vision, life, disability, and FSA/HSA options.

• Access to a 401(k) plan: Begin saving for your future.

• Generous time-off policies: Featuring 2 company-wide shutdown weeks each year dedicated to self-care (for most employees).

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering.

• Employee Assistance Program (EAP): Supporting your mental and physical well-being.

• Quarterly department stipend: For enjoyable team-building activities or in-person gatherings.

• Community and employee resource groups: Engage in groups that celebrate employee identities and lived experiences, fostering a sense of community and belonging for everyone.

• Home office stipend: New hire home office stipend and a $50 monthly allowance to assist with internet or cell phone expenses.

• Wellness at Rula program: Year-round wellness initiatives along with a $50/month wellness stipend.