Creative Customer Happiness Expert

This is a fully remote position, open to applicants in Florida.

📋 Description

• Design and produce digital artwork, personalized gifts, greeting cards, and various creative materials.

• Create unique experiences that honor customers and their pets.

• Assist in the planning, coordination, and execution of creative projects and initiatives aimed at enhancing customer engagement.

• Generate custom pet artwork and tailored designs while ensuring quality and brand consistency.

• Work collaboratively with team members and other departments to realize creative concepts and projects.

• Organize customer recognition events, special occasions, and appreciation activities.

• Manage, track, and maintain an inventory of creative supplies and gifts.

• Oversee multiple projects, priorities, and deadlines effectively.

• Keep organized project records, monitor completed tasks, and provide updates on progress.

• Discover creative avenues to enhance customer experiences and bolster brand loyalty.

• Execute other related tasks as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1–3 years of pertinent experience in creative design, digital artwork, customer experience, program coordination, or a related field.

• Proficient in using Canva for digital design purposes.

• Previous experience in a customer service role.

• Background in coordinating personalized gifts, branded merchandise, or creative customer initiatives.

• Understanding of purchasing processes and budget management.

• Familiarity with e-commerce platforms, customer relationship management systems, or project management tools.

• Experience in collaborating with various team members and departments.

• Availability to work evenings, weekends, holidays, or other shifts as required.

• Flexibility in scheduling and consistent attendance.

• Capability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

• Skill in writing routine reports and correspondence.

• Proficiency in effectively speaking before groups of customers or employees.

• Comfortable using multiple computer systems, internet-based applications, customer service platforms, and standard business software.

• Ability to learn and adapt to new technologies and systems.

• Capacity to occasionally lift items weighing up to 10 pounds and less frequently lift items up to 25 pounds.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) plan with company matching.

• Flexible/Health Spending Accounts.

• Voluntary Benefits.

• Pet Insurance.

• Life and Accidental Death & Dismemberment Insurance.

• Long-Term Disability Insurance.

• Paid Vacation, Sick Leave, and Holidays.

• Employee discounts on pet food.

• Flexible scheduling options based on business needs.