CPC Processor I, Customer Support

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Work an 8.5-hour shift between 8 a.m. and 9 p.m. ET based on business requirements, which includes two 15-minute breaks and a 30-minute unpaid lunch.

• Respond to release-of-information telephone calls and inquiries accurately and in a timely manner.

• Review, investigate, resolve, and address inquiries received via telephone, email, or written correspondence.

• Record calls, inquiries, and resolutions in the designated software systems.

• Adhere to department- and site-specific processes and protocols.

• Meet and uphold productivity and quality assurance standards.

• Comply with company policies and procedures.

• Ensure the strict confidentiality of information.

• Maintain professionalism and foster rapport with colleagues and management.

• Communicate concerns, complaints, and incidents in a timely manner.

• Execute work in accordance with training, guidance, and facility-specific procedures.

• Attend mandatory employee meetings or training sessions as required.

• Maintain satisfactory attendance and report to work as scheduled.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication skills.

• Strong customer service abilities.

• Experience with a multi-line phone system is essential.

• Intermediate to advanced proficiency in MS Office; one year of experience is advantageous.

• Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing is beneficial.

• Ability to remain organized while working efficiently.

• Strong attention to detail.

• Successful completion of the annual Introductory HIPAA examination.

• Required to complete and pass a 90-day ROI Certification course with a score of 85% or higher.

• Must meet applicable post-offer health screening and vaccination requirements.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Post-offer health screenings.

• Proof and/or completion of vaccinations such as flu shot, Tdap, and COVID-19, with case-by-case exemption reviews.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Anonymous voluntary demographic questions that do not impact the application or hiring process.