CPC Processor, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle and manage business communications via telephone while delivering outstanding customer service

• Respond to release-of-information inquiries through phone calls accurately and in a timely manner

• Analyze, research, resolve, and address inquiries received through telephone, email, or written correspondence

• Record calls, inquiries, and solutions in the designated software systems

• Adhere to departmental and site-specific protocols and procedures

• Achieve and uphold productivity and quality assurance standards

• Comply with company policies and procedures

• Ensure strict confidentiality of all information

• Maintain professionalism and foster positive relationships with colleagues and management

• Promptly communicate issues, complaints, and incidents to staff and management

• Execute work in accordance with training and facility-specific guidelines

• Participate in mandatory employee meetings and training sessions as required

• Maintain an acceptable attendance record and arrive at work as scheduled

• Carry out additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education

• Proficiency in operating a multi-line phone system is mandatory

• Intermediate to advanced skills in MS Office are essential

• One year of experience with MS Office is advantageous

• Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing is preferable

• Ability to remain organized while working efficiently

• Strong attention to detail is necessary

• Successful completion of the annual Introductory HIPAA examination

• Must complete and pass a 90-day ROI Certification course with a score of 85% or higher

• Availability to work Monday through Friday, from 8:00am to 4:30pm PST

• Must have a high-speed internet connection and a distraction-free workspace for remote work

• This position does not qualify for employment sponsorship

🏝️ Benefits

• Opportunity to work remotely

• High-speed internet connection required for remote work, subject to applicable expense reimbursement policies (if any)

• Post-offer health screenings and vaccinations, with exemptions reviewed on a case-by-case basis

• Reasonable accommodations provided for individuals with physical and mental disabilities

• Equal Employment Opportunity protections are in place