CPC Processor, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage telephone communications and engage in business activities while delivering outstanding customer service

• Promptly and accurately respond to release-of-information telephone queries and calls

• Review, investigate, resolve, and reply to inquiries received via phone, email, or written correspondence

• Record calls, inquiries, and resolutions in the designated software systems

• Adhere to department-specific and site-specific processes and procedures

• Achieve and sustain productivity and quality assurance standards

• Comply with company policies and procedures

• Uphold strict confidentiality of information

• Maintain professionalism and foster positive relationships with colleagues and management

• Report problems, complaints, and incidents in a timely manner

• Execute work in accordance with training and facility-specific protocols

• Participate in mandatory employee meetings and training sessions as required

• Exhibit acceptable attendance and adhere to scheduled work hours

• Carry out additional tasks as assigned

⛳️ Requirements

• High school diploma or equivalent from a State Department of Education accredited institution

• Experience with multi-line phone systems is essential

• Proficient in computer skills, including intermediate to advanced knowledge of MS Office

• Background in Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading/editing documents is advantageous

• Ability to maintain organization while working efficiently

• Strong attention to detail

• Successfully pass the annual Introductory HIPAA examination

• Complete a 90-day ROI Certification course with a score of 85% or higher

• Availability to work Sunday through Wednesday, 10 PM - 9 AM EST; holiday work is required

• Provide a distraction-free environment for remote work

• High-speed internet connection is necessary for remote work

• This position does not offer employment sponsorship

• May be required to undergo post-offer health screenings and vaccinations

🏝️ Benefits

• High-speed internet connection for remote work, subject to applicable expense reimbursement policies (if any)

• Option for remote work arrangement

• Post-offer health screenings and documentation or completion of vaccinations as mandated by clients

• Reasonable accommodations for individuals with physical and mental disabilities

• Equal Employment Opportunity protections