CPC Processor, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and conduct business communications over the phone while providing outstanding customer service.

• Respond promptly and accurately to release-of-information-related calls and inquiries.

• Review, investigate, resolve, and address inquiries received through phone, email, or written correspondence.

• Record all calls, inquiries, and resolutions in the designated software systems.

• Adhere to department and site-specific processes and protocols.

• Achieve and uphold department productivity and quality assurance standards.

• Work Sunday through Thursday from 3:00 p.m. to 11:30 p.m. EST; availability on holidays is required.

• Comply with company policies and procedures.

• Ensure the confidentiality of all information is maintained.

• Foster professionalism and rapport with colleagues and management.

• Promptly communicate issues, complaints, and incidents to employees and management.

• Execute tasks according to training, management guidance, and facility-specific procedures.

• Participate in mandatory employee meetings and training sessions.

• Maintain an acceptable attendance record and report as scheduled.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Friendly and professional communication style.

• Strong customer service skills.

• Experience with a multi-line phone system is mandatory.

• Proficient in MS Office at an intermediate to advanced level.

• One year of relevant experience is preferred.

• Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing documents is advantageous.

• Ability to stay organized while performing tasks efficiently.

• Excellent attention to detail.

• Must pass the annual Introductory HIPAA examination.

• Required to complete and pass a 90-day ROI Certification course with a minimum score of 85%.

• High-speed internet connection and a distraction-free workspace are essential.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• High-speed internet connection for remote work, subject to applicable expense reimbursement requirements (if any).

• Post-offer health screenings and proof of required vaccinations, with possible exemptions considered on a case-by-case basis.

• Reasonable accommodations for individuals with physical and mental disabilities.

• Equal Employment Opportunity protections.