CPC Processor, Customer Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in telephone business communications while delivering exceptional customer service.

• Respond to release-of-information telephone inquiries accurately and in a timely manner.

• Review, investigate, resolve, and address inquiries received via telephone, email, or written correspondence.

• Record calls, inquiries, and resolutions in the designated software systems.

• Adhere to department- and site-specific processes and protocols.

• Achieve and sustain productivity and quality assurance standards.

• Comply with company policies and procedures.

• Ensure strict confidentiality of all information.

• Maintain professionalism and build rapport with colleagues and management.

• Report problems, complaints, and incidents in a timely manner.

• Execute tasks in accordance with training, guidance, and facility-specific protocols.

• Participate in mandatory employee meetings and training sessions.

• Uphold an acceptable attendance record and report as scheduled.

• Undertake additional duties as assigned.

• Work schedule is Tuesday through Saturday from 3:00 PM to 11:30 PM EST, including holidays as required.

⛳️ Requirements

• Possession of a high school diploma or equivalent from an accredited institution recognized by the State Department of Education.

• Experience with a multi-line phone system is mandatory.

• Proficiency in computer use, including intermediate to advanced knowledge of MS Office.

• A year of experience with MS Office is advantageous.

• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing, and Document Proofreading/Editing is beneficial.

• Ability to remain organized while working efficiently.

• Strong attention to detail is essential.

• Successful completion of the annual Introductory HIPAA examination.

• Required to complete and pass a 90-day ROI Certification course with a score of 85% or higher.

• Must ensure a high-speed internet connection and a distraction-free work environment for remote work.

• Post-offer health screenings and proof of vaccinations may be necessary.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Opportunity for remote work.

• Requirement for a high-speed internet connection with potential expense reimbursement, if applicable.

• Reasonable accommodations available for individuals with physical and mental disabilities.

• Post-offer health screenings and vaccinations may be offered or mandated based on client requirements.

• Equal Employment Opportunity protections are in place.