Court Coverage Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Manage a portfolio of upcoming court hearings and ensure attorney availability through phone, text, and email prior to hearing dates.

• Negotiate fees in real-time, address counteroffers, safeguard margins, and finalize coverage assignments.

• Prioritize competing hearings and efficiently handle a fast-paced pipeline.

• Address last-minute changes, cancellations, and urgent coverage needs.

• Onboard and assist attorneys, respond to inquiries, and act as their primary point of contact.

• Keep law firms informed on hearing statuses and maintain communication with clients.

• Document activities, confirm assignments, and ensure pipeline data accuracy.

• Identify recurring coverage shortages and propose enhancements during daily huddles and team meetings.

• Achieve daily targets for coverage speed, dropped hearings, workflow efficiency, and cost objectives.

• Resolve scheduling and conflict issues while transferring any outstanding tasks.

⛳️ Requirements

• Minimum of 1 year in a position that demands high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Proficient and effective on the phone, with excellent verbal and written communication skills.

• Highly organized and capable of managing numerous open items simultaneously.

• Remain calm and decisive under deadline pressure.

• Comfortable with technology and quick to adapt to new platforms.

• High school diploma or equivalent required.

• Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound setting.

• Preferred: proven track record of meeting or surpassing KPIs in a metrics-driven environment.

• Preferred: familiarity with CRM or scheduling software.

• Preferred: exposure to legal, court, or collections operations.

• Preferred: proficiency with Mac OS and Google Workspace.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM Mountain Time.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401(k) with Company Matching.

• Paid Time Off.

• 7 Paid Company Holidays.

• 4 Floating Holidays per Year.

• Life Insurance and AD&D Insurance.

• Long-Term Disability.

• Health Care Reimbursement Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Opportunities for advancement and a clear career path towards senior specialist and supervisory roles.

• A collaborative and supportive team environment.

• Daily huddles and team meetings for discussing challenges, brainstorming solutions, and enhancing work processes.