Court Coverage Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Manage a portfolio of scheduled court hearings and ensure attorney availability via phone, text, and email prior to hearing dates.

• Negotiate fees, manage counteroffers, and provide above-standard offers while safeguarding margins.

• Prioritize competing hearings and make swift judgment calls.

• Address last-minute changes, cancellations, and urgent coverage needs.

• Onboard and assist attorneys, respond to inquiries, and act as their primary point of contact.

• Keep law firms informed about hearing statuses and maintain communication with clients.

• Document activities, confirm assignments, and ensure pipeline data remains accurate.

• Recognize recurring coverage issues and propose process enhancements during huddles and team meetings.

• Strive to meet daily metrics for coverage speed, missed hearings, booking efficiency, and cost objectives.

• Resolve scheduling conflicts and transfer outstanding tasks as needed.

⛳️ Requirements

• Minimum of 1 year in a position that involves high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

• Proficient and effective on the phone, possessing strong verbal and written communication skills.

• Highly organized and capable of juggling multiple open items at once.

• Able to remain calm and make quick decisions under deadline pressure.

• Comfortable with technology and quick to adapt to new platforms.

• High school diploma or equivalent required.

• Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.

• Preferred: proven track record of meeting or exceeding KPIs in a metrics-driven role.

• Preferred: familiarity with CRM or scheduling tools.

• Preferred: exposure to legal, court, or collections operations.

• Preferred: proficiency with Mac OS and Google Workspace.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM Mountain Time.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401(k) with Company Matching.

• Paid Time Off.

• 7 Paid Company Holidays.

• 4 Floating Holidays per Year.

• Life Insurance and AD&D Insurance.

• Long-Term Disability.

• Health Care Reimbursement Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.

• Opportunities for internal promotion and a clear career path toward senior specialist and supervisory roles.

• Collaborative and supportive team environment.

• Daily huddles and team meetings to share ideas and enhance processes.