Courseware Developer

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Create, develop, deliver, and maintain top-tier user content aimed at customers.

• Generate a variety of deliverables, such as concepts and tasks for networking features, in-product content, installation guides, illustrations, video scripts, course modules, and more.

• Work alongside key stakeholders and subject matter experts to comprehend and identify requirements and customer needs.

• Evaluate specifications and product descriptions to suggest the most effective documentation strategy.

• Gain insights into the customer experience through practical engagement with our networking products.

• Adhere to established style and process guidelines to ensure consistency and completeness.

• Oversee technical documentation initiatives with a small team of technical writers in an environment with defined stakeholders and established procedures.

⛳️ Requirements

• Over 5 years of experience in producing technical content.

• BA/BS in Technical Writing, English, Computer Science, or a related field, or networking certification or equivalent experience.

• Solid understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technologies.

• Capability to research intricate technical concepts both independently and in collaboration with others.

• Familiarity with XML authoring, content management, and tools for courseware development.

• Strong problem-solving abilities.

• Exceptional communication and collaboration skills.

• Proficiency in utilizing AI tools to enhance content creation while maintaining high-quality output.

🏝️ Benefits

• Health & Wellbeing

• Personal & Professional Development

• Unconditional Inclusion