
Courseware Developer
Posted 1 hour ago

Posted 1 hour ago
This is a fully remote position, open to applicants in California, +6 more states.
• Create, develop, deliver, and maintain top-tier user content aimed at customers.
• Generate a variety of deliverables, such as concepts and tasks for networking features, in-product content, installation guides, illustrations, video scripts, course modules, and more.
• Work alongside key stakeholders and subject matter experts to comprehend and identify requirements and customer needs.
• Evaluate specifications and product descriptions to suggest the most effective documentation strategy.
• Gain insights into the customer experience through practical engagement with our networking products.
• Adhere to established style and process guidelines to ensure consistency and completeness.
• Oversee technical documentation initiatives with a small team of technical writers in an environment with defined stakeholders and established procedures.
• Over 5 years of experience in producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or a related field, or networking certification or equivalent experience.
• Solid understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technologies.
• Capability to research intricate technical concepts both independently and in collaboration with others.
• Familiarity with XML authoring, content management, and tools for courseware development.
• Strong problem-solving abilities.
• Exceptional communication and collaboration skills.
• Proficiency in utilizing AI tools to enhance content creation while maintaining high-quality output.
• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion
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