CCM Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design and execute Customer Communication Management (CCM) solutions utilizing Quadient Inspire.

• Engage in technical discussions and offer creative solutions that meet business needs.

• Evaluate current applications and assume responsibility for designated systems and processes.

• Provide support for live production environments, which includes monitoring, troubleshooting, error recovery, and change management.

• Identify and mitigate risks and impacts to customers during deployments and system modifications.

• Collaborate with business stakeholders, project teams, and external vendors.

• Create and maintain automation and customization scripts in Groovy and Java.

• Ensure projects are delivered on time and within budget while maintaining high quality.

• Conduct testing, validation, and quality assurance activities.

• Offer technical support and advice to team members.

• Engage in continuous improvement efforts and suggest enhancements to the platform.

• Maintain compliance with development standards, best practices, and governance protocols.

⛳️ Requirements

• 5-8 years of experience in Customer Communication Management (CCM) solutions.

• Extensive hands-on experience with Quadient Inspire.

• Familiarity with at least one other recognized CCM platform.

• Proficient in Groovy and Java scripting.

• Experience in data processing and customer communication workflows.

• Strong grasp of the Software Development Lifecycle (SDLC) and application support.

• Exceptional analytical, troubleshooting, and problem-solving capabilities.

• Excellent communication and stakeholder engagement skills.

• Ability to work autonomously and manage multiple priorities efficiently.

• Experience in client-focused and business-critical environments.

🏝️ Benefits

• Remote work arrangement