Corporate VIP Travel Consultant – Entertainment

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist entertainment clients within a dynamic, high-volume business environment.

• Arrange travel logistics, including flight and hotel bookings.

• Process exchanges and issue refunds as necessary.

• Address client inquiries and concerns promptly and effectively.

• Review reservations independently to ensure accuracy and quality, proactively correcting any errors.

• Adhere to standard operating procedures in conducting business.

• Take responsibility for assigned tasks and strive to surpass client expectations.

• Provide authorized after-hours support as dictated by the account.

• Inform clients about essential travel documents and health requirements.

• Maintain stewardship of client records until their departure, including seat assignments, meal preferences, upgrades, and other pertinent details.

• Investigate and offer solutions for travel-related issues.

• Collaborate with supervisors and colleagues to rectify mistakes and prevent future occurrences.

• Accurately apply airline rules, regulations, tariffs, and fare requirements.

• Execute additional tasks and projects as assigned.

⛳️ Requirements

• Prior experience in entertainment travel is a must.

• Proven experience managing travel for film, television, and/or music sectors is required.

• Minimum of 2 years' experience in handling both domestic and international travel.

• Proficiency in SABRE is preferred.

• Strong customer service abilities and creative problem-solving skills are essential.

• Experience catering to high-end, high-demand travelers.

• Capability to thrive in a fast-paced, high-pressure environment with minimal supervision.

• Consistent and reliable attendance and punctuality are essential.

• Demonstrated knowledge and experience within the travel industry.

• Proficient in utilizing GDS systems.

• Excellent communication skills are a must.

• Flexibility and a proactive, “do whatever it takes” attitude are required.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plan options.

• Vision insurance coverage.

• Flexible spending accounts (FSAs).

• Company-funded life insurance and AD&D.

• Optional additional life insurance and AD&D coverage.

• Disability insurance benefits.

• Paid parental leave policy.

• Paid time off available.

• 401k plan with company matching contributions.

• Discounted travel options for employees.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance rates.

• Discounted auto, home, and renters insurance options.

• Possible eligibility for incentive, commission, bonus, or discretionary bonus programs based on company performance and individual contributions.