Corporate Travel Consultant – Mid-Level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer emergency assistance to corporate travelers via phone, email, and other channels provided by the company.

• Handle bookings, rebookings, cancellations, and reissues for both domestic and international air travel.

• Address critical travel-related scenarios, seeking prompt and effective solutions to reduce client disruptions.

• Assist with hotel reservations, car rentals, and additional travel services.

• Utilize GDS systems (Sabre, Amadeus, or similar), airline portals, and corporate tools to manage requests.

• Ensure adherence to clients' travel policies and existing commercial agreements.

• Meticulously document all interactions and actions taken during each support case.

• Collaborate with internal teams to deliver the optimal traveler experience.

• Track flights, operational changes, and potential impacts that necessitate proactive measures.

• Maintain high levels of quality and productivity, with a strong emphasis on customer satisfaction.

⛳️ Requirements

• Prior experience in corporate travel agencies or emergency support operations.

• Intermediate or advanced proficiency in GDS systems, preferably Sabre and/or Amadeus.

• Experience with ticket issuance, rebooking, refunds, and other processes related to corporate travel.

• Familiarity with domestic and international airline portals.

• Willingness to work shifts, weekends, and public holidays.

• Knowledge of Online Booking Tools (OBTs) is an advantage.

• Intermediate or advanced English skills are a plus.

• Experience in 24/7 operations or emergency departments is beneficial.

• Availability to work fully remotely on a 12x36 schedule, from 12:00 p.m. to 12:00 a.m., on weekdays and weekends per the schedule.

🏝️ Benefits

• iFood Benefits meal/food voucher.

• Bradesco health insurance, with 100% of the premium covered by BeFly for the employee and 50% for dependents, subject to copayments.

• Company-sponsored life insurance.

• OdontoPrev dental insurance.

• Wellhub membership to promote physical wellness.

• Birthday day off.

• Maternity program.

• Oriente-me program providing therapy sessions at no extra cost.

• Educational partnerships offering discounts at affiliated institutions.

• BeFlyers Travel, an in-house leisure travel agency providing special conditions for employees.