Corporate Services Customer Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support related to ongoing corporate services processes in partnership with the Operations team.

• Proactively reach out to customers to request necessary documents and information, follow up on pending items, and offer guidance on subsequent steps.

• Clarify procedures for company formation and licensing.

• Keep customers updated on the status of processes and what comes next.

• Identify items that require action from customers and take appropriate follow-up actions.

• Ensure that all information and documents are received by the established deadlines.

• Oversee corporate services processes related to company formation, amendments, and closures.

• Ensure adherence to relevant laws and regulations.

• Offer technical and consultative support to customers.

• Continuously enhance internal processes to improve the efficiency and accuracy of requests.

⛳️ Requirements

• Intermediate proficiency in Microsoft Office.

• Basic understanding of quality tools such as PDCA, the 5 Whys, and verification checklists.

• Basic knowledge in data creation and analysis.

• Basic understanding of internal and external audit development.

• Basic familiarity with metrics including NPS, CSAT, AHT, and average wait time.

• Basic knowledge of technology tools such as AI and RPA.

• Fundamental understanding of process management, including mapping, documenting, and identifying enhancements.

• Basic experience in creating SOPs, standardizing manual procedures, and developing flowcharts.

• Intermediate experience with company formation, amendments, and closures, including OAB registrations, associations, labor unions, and Boards of Trade.

• Intermediate experience utilizing government platforms such as Boards of Trade, the Federal Revenue Service, and municipal governments.

• Basic knowledge of municipal registrations and updates.

• Experience in customer service.

• Basic understanding of SEFAZ registration.

• Fundamental knowledge of tax regimes: Simples Nacional, MEI, and Presumed Profit.

• Basic skills in using CNAE codes.

• Basic negotiation abilities.

• Basic knowledge of Inova Simples.

• Currently pursuing a degree in Accounting, Law, Business Administration, or a related field.

🏝️ Benefits

• Caju Benefits Card – BRL 700 per month to use as desired, with no payroll deductions and maintained during vacation periods.

• Unimed Health Plan – fully covered by Contajá, with copayments applicable only when services are utilized.

• Birthday Day Off.

• Wellhub (Gympass) – access to fitness centers and wellness platforms.

• Telepsychology – up to 2 complimentary consultations each month.

• Telenutrition – up to 2 complimentary consultations each month.

• 15% discount on laboratory tests at the Dasa network.

• 30% discount on generic medications and 20% on brand-name medications at Pague Menos pharmacies.

• Partnership with Estácio.

• ImpulsoJá Career Development Plan.

• Gamification program offering virtual coins redeemable for prizes such as Kindles, participation in industry events, and exclusive gifts.