Core & Platform Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of and resolve significant incidents escalated from L1/L2 teams, including conducting root cause analyses and post-incident reviews.

• Lead the configuration, monitoring, and maintenance of firewalls, SD-WAN, GPON, routing, and WiFi platforms.

• Review and implement complex RFCs in accordance with CAB processes while ensuring minimal disruption.

• Maintain comprehensive records of incidents, resolutions, and network modifications.

• Contribute to internal knowledge repositories and mentor junior team members.

• Identify systemic issues and recommend enhancements to tooling, workflows, and monitoring thresholds.

• Oversee workstreams for Product Operations and Platform standards.

• Represent Network Operations in the Architecture Board.

• Participate in an on-call rotation of one in four to six weekends for out-of-hours technical escalations.

• Collaborate with sales and solution architects to scope and design network solutions for new opportunities.

• Provide technical input for customer proposals, including BOMs, SLAs, and service design documentation.

• Offer technical insights on both internal and external high- and low-level design documentation.

• Attend customer meetings for technical discovery and alignment of solutions.

• Work alongside the physical delivery team to implement complex configurations specific to customers.

• Manage complex customer and internal inquiries, problems, and incidents.

• Achieve set targets aligned with strategic business objectives.

• Undertake additional responsibilities that align with the role's scope and level.

⛳️ Requirements

• At least 5 years of experience in a NOC or ISP/Telecoms environment, demonstrating success in incident resolution and escalation management.

• Experience in supporting pre-sales engagements and contributing to solution design.

• Strong understanding of LAN/WAN/WiFi technologies.

• Knowledge of routing protocols such as BGP and OSPF.

• Familiarity with security platforms like Fortigate and RADIUS.

• Experience with monitoring platforms, ticketing systems, and diagnostic tools including Wireshark, SNMP, and syslog.

• Exposure to cloud networking environments such as AWS and Azure is a plus.

• Familiarity with automation/scripting languages like Python and Bash is a plus.

• CCNP, CWNA, ITIL Foundation, or vendor-specific certifications are preferred.

• The successful candidate must complete a satisfactory basic DBS check.

🏝️ Benefits

• Enhanced annual leave scheme starting at 25 days.

• Additional holiday entitlement awarded based on length of service.

• Remote-first working environment.

• Greater flexibility and support for maintaining a healthy work-life balance.