Core Ops Data Integrity Reviewer, QC

This is a fully remote position, open to applicants in New York, +3 more states.

📋 Description

• Review and analyze intricate commercial loan documentation to ensure accurate system bookings within ACBS.

• Confirm that loan data corresponds with signed credit agreements, identify inconsistencies, and facilitate resolution with closing and booking teams.

• Act as a control function to mitigate risk and guarantee data integrity and audit preparedness across bilateral, member, and syndicated transactions.

• Collaborate across departments with closing, servicing, and offshore teams to ensure uniform execution and compliance with established processes.

• Use judgment to balance risk, regulatory obligations, and operational efficiency during reviews and decision-making.

• Identify, escalate, and assist in resolving data or process challenges, leveraging insights to prevent recurring mistakes and enhance upstream quality.

• Contribute to the creation, improvement, and implementation of controls that bolster data integrity and diminish operational risk.

• Adapt to evolving priorities, processes, and systems while supporting Core Ops transformation initiatives.

• Maintain precision and accountability while providing a strong customer and partner experience.

• Analyze review data and trends to offer recommendations aimed at enhancing process quality and reducing defects.

• Clearly and concisely communicate findings to stakeholders, influence resolutions, and advocate for best practices.

⛳️ Requirements

• High School Diploma, GED, or equivalent certification.

• A minimum of 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing.

• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).

• Must reside within a 50-mile driving distance from the Richmond, VA hub.

• A secure home office environment free from background noise and distractions.

• A reliable private internet connection that is not provided through cellular data or a hotspot.

• Internet download speed of at least 5 Mbps; 10+ Mbps is preferred.

• Latency sustained below 250 ms during voice calls.

• Private, password-protected wireless connectivity using WPA2-PSK (AES) encryption if wireless is utilized.

• Bachelor’s degree or military experience is preferred.

• Experience with ACBS systems is preferred, ideally 2+ years.

• Experience with Salesforce systems is preferred, ideally 2+ years.

• 2+ years of experience with Microsoft Office or Google Suite is preferred.

• 2+ years of experience in Agent Syndication Loan Closing or Agent Syndication Loan Servicing is preferred.

• 2+ years of experience in Commercial Banking Operations is preferred.

• Familiarity with agented/syndication deals, member deals, credit products, and complex documents is preferred.

• Capital One does not sponsor new applicants for employment authorization for this position.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.

• Virtual work-from-home arrangement.

• Equal opportunity and drug-free workplace.

• Reasonable workplace accommodations available for applicants who require them.