COR Support Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Examine underwriting guidelines and accurately prepare policy documents in accordance with set standards.

• Confirm coverage specifics, limits, and premium information against source systems for precision before issuance.

• Manage endorsements, renewals, and cancellations in compliance with company policies and standards.

• Work together with onshore teams to address discrepancies and promptly fulfill document requests.

• Keep policy records updated in core processing systems to maintain data integrity.

• Follow service level agreements (SLAs) and turnaround times for policy issuance and associated workflows.

• Aid continuous improvement efforts by pinpointing process gaps or inefficiencies.

• Ensure adherence to regulatory obligations and internal audit controls for all policy documentation.

⛳️ Requirements

• A high school diploma or equivalent is required; an associate degree is preferred.

• At least 2–3 years of experience in insurance policy processing, issuance, or related operational support roles.

• Understanding of property and casualty insurance products and terminology.

• Experience in shared services, BPO, or offshore delivery environments is advantageous.

• Proficient in policy administration systems and Microsoft Office Suite.

• Strong attention to detail to ensure the accuracy of policy documents.

• Capability to interpret and apply underwriting instructions and guidelines effectively.

• Excellent communication and collaboration skills for working with distributed teams.

• Time management and organizational abilities to meet SLAs and manage multiple priorities.

• Problem-solving skills to quickly address discrepancies or data issues.

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company match.

• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.

• Possible restricted stock units and/or a deferred compensation plan.