Coordinator, Program Operation – Central Programs

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist several Operations Managers with up to 25 program itineraries spanning various product lines and program types.

• Organize and verify program logistics, including hotel bookings, field trips, transportation, meals, special requirements, and additional program staff.

• Oversee multiple timelines and deadlines while ensuring precision, organization, and prompt delivery.

• Facilitate negotiation and management of contracts and agreements within program and vendor budgets.

• Address intricate customer service inquiries and handle program-related questions and special requests.

• Evaluate enrollments and space allocations daily to enhance capacity within contractual timelines.

• Identify and resolve program challenges before and during execution, escalating complex issues when necessary.

• Aid in pre-program briefings for on-site program personnel.

• Review programs and reconcile financial details, as well as vendor, staff, and other expense invoices after program completion.

• Work collaboratively with Program Administration and Program Services teams to produce and distribute accurate materials and reports punctually.

• Cultivate a thorough understanding of program content and destinations for assigned regions.

• Participate in certain programs related to the role.

⛳️ Requirements

• Preferred Bachelor's Degree or equivalent experience.

• 2-3 years of relevant experience.

• Experience in a dynamic business environment.

• Capability to manage multiple or competing priorities and meet stringent deadlines.

• Strong relationship management abilities.

• Analytical skills paired with a keen attention to detail.

• Excellent verbal and written communication, interpersonal, and problem-solving capabilities.

• Ability to work effectively in a multifunctional team setting.

• Strong technical skills; comfortable operating in a complex environment.

• Proficient in managing and maintaining work across multiple systems.

• Moderate travel and occasional evening and weekend work are required.

• Required to participate in certain programs related to the position.

• A cover letter is mandatory along with the resume.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (with a significant employee subsidy!)

• 403(b) Retirement Plan with a company match of 5% after one year of employment.

• Up to 20 days of paid time off annually, accrued every payroll cycle.

• Paid week off at the end of December, in addition to PTO.

• Generous employee discounts on Road Scholar programs.

• Optional IATA membership.

• Access to LinkedIn Learning.

• Additional professional development opportunities.

• Fully remote work environment.