Coordinator, Hotel Systems & Distribution

This is a fully remote position, open to applicants in Germany.

📋 Description

• Enhance and sustain hotel distribution systems to maximize revenue across various connected channels.

• Oversee booking system interfaces and collaborate with system providers to ensure optimal performance.

• Coordinate with the Marketing Team to manage and optimize Concerto HCM and Leonardo, aiming to enhance content scores and increase Ruby Hotels’ visibility.

• Administer IHG’s Medallia reputation management platform and the MARA AI response tool.

• Address international online guest reviews in alignment with Ruby and IHG quality standards and KPIs.

• Partner with internal teams and external stakeholders to ensure seamless system operations.

⛳️ Requirements

• Background in hospitality, particularly in Reservations, Front Office, or a related field.

• Solid understanding of hotel distribution networks.

• Experience in managing distribution channels such as websites, OTAs, and GDS.

• Familiarity with hotel distribution systems.

• Knowledge of content management across Concerto HCM, OTA extranets, and GDS platforms.

• Proficiency in written and spoken English.

• Proficiency in written and spoken German.

• Excellent communication skills.

• Methodical approach to work with a keen eye for detail.

• Enthusiasm for enhancing processes and workflows.

🏝️ Benefits

• A personality-driven workplace that embraces personal style, including support for tattoos, piercings, or unique hair colors.

• Team-building events.

• Opportunities for workation days.

• Support for sports programs.

• Employee and travel companion staff rates.

• Bonus upon joining.

• Mobility allowance.

• Talent scouting rewards.

• Semi-annual additional payments.

• Access to training, coaching, and mentoring.

• Opportunities for growth and development.

• An innovation-driven Lean Luxury, paperless, and cashless work environment.

• A culture that values diversity, equity, and inclusion.