Coordinador de Casos de Inmigración, Paralegal

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee and manage assigned cases on a monthly basis, ensuring all post-filing activities are monitored and acted upon promptly.

• Inform clients of USCIS notices in a timely manner and clearly explain subsequent steps.

• Process daily mail and direct USCIS correspondence to the correct case file and designated team member.

• Draft and prepare immigration forms as necessary for post-filing case activities.

• Keep accurate and current case records in the firm's legal database.

• Adhere to established communication protocols, guidelines, and firm policies consistently.

• Prepare clients for USCIS interviews by ensuring they are well-informed and ready before their appointments.

• Organize interview documentation, review case files for completeness, and highlight any outstanding issues to the legal team.

• Act as a supportive resource for clients during the interview process, alleviating fears and fostering confidence.

• Professionally and efficiently manage a high volume of incoming client calls.

• Assess and address client needs to provide accurate, timely, and comprehensive information using the appropriate tools and resources.

• Cultivate sustainable, trust-based relationships with clients through open, empathetic, and consistent communication.

• Address client complaints and concerns, offering suitable solutions and following up within established timeframes to ensure resolution.

• Maintain detailed records of all client interactions, account updates, and case activities.

• Go above and beyond to ensure every client feels informed, supported, and valued throughout their case journey.

⛳️ Requirements

• 2–4 years of experience as an immigration paralegal or in legal support with direct involvement in packet preparation and filing review is required.

• Proven understanding of USCIS and EOIR filing requirements, including form instructions, filing fees, evidence standards, and implications of RFEs.

• Familiarity with various immigration form types, including but not limited to I-485, I-130, I-589, and EOIR filings; ability to recognize incorrect form versions or missing elements.

• Exceptional attention to detail with a strong emphasis on accuracy in document handling, review, and assembly.

• Strong organizational capabilities with the ability to manage multiple filings concurrently in a deadline-oriented setting.

• Proficient written and verbal communication skills, with the ability to collaborate effectively across legal and administrative teams.

• Proficiency in Microsoft Office Suite; experience with Filevine or similar legal case management systems is preferred.

• Ability to uphold strict confidentiality and exercise sound professional judgment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Generous paid time off and holiday schedule.

• Supportive and inclusive work environment.