Coordenador de Operações de TI

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Management, development, and adjustment of processes, service methodologies, and project governance.

• Team management, including performance evaluation, continuous feedback, monitoring of performance, and development of analysts.

• Conducting 1:1 meetings to support the professional growth and well-being of employees.

• Providing technical and procedural support to the team, guiding activities, deliverables, and conflict resolution.

• Analyzing information, gathering evidence, and creating presentations for managerial decision-making, accountability, and knowledge dissemination.

• Breakdown and alignment of institutional and operational strategy, participating in the planning, governance, and process construction to enhance efficiency and agility in execution.

• Assisting Project Leaders in conducting meetings with business areas, clients, suppliers, and the internal IT team.

• Monitoring pending issues and deliveries alongside suppliers, business areas, the curation team, and other stakeholders.

• Tracking satisfaction levels of business areas and clients.

• Analyzing and proposing improvements to business processes, focusing on simplifying IT solutions.

• Defining, monitoring, and analyzing indicators and KPIs for systems, squads, and institutional metrics.

• Providing executive and operational reports on results, indicators, and the progress of activities for management.

• Overseeing the complete development cycle, from idea conception to production implementation and support for products and services.

• Managing internal projects, studies, scenarios, and indicator analyses to assist leadership in identifying business opportunities.

• Actively participating in operational meetings, ceremonies, and cadences with clients and delivery teams.

⛳️ Requirements

• Advanced English proficiency.

• Advanced Spanish proficiency.

• Degree in Computer Science, Computer Engineering, or related IT fields.

• Systemic understanding of business processes.

• People management skills.

• Career management experience.

• Process and quality management, adhering to best ITIL practices.

• Knowledge of ITSM.

• Familiarity with infrastructure service management.

• Experience with monitoring systems and APM (Zabbix, SolarWinds, Dynatrace, Datadog, etc.).

• Understanding of architecture.

• Provisioning of training programs.

🏝️ Benefits

• CLT employment contract.

• Meal voucher or food allowance.

• Discounts on courses, universities, and language institutions.

• Stefanini Academy — a platform offering free, updated online courses with certification.

• Mentoring opportunities.

• Advantage club for consultations and exams.

• Medical assistance.

• Dental assistance.

• Advantage club with discounts at top establishments.

• Travel club.

• Pet care agreement.