Conversational Experience Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create comprehensive conversational experiences for AI virtual agents and chatbots.

• Establish the personalities, tone, voice, and communication standards for virtual agents.

• Design user journeys, conversation maps, intents, entities, and dialog structures.

• Generate prompts and AI interactions that yield precise and effective responses.

• Facilitate user testing, conversation evaluations, and usability assessments.

• Examine performance metrics to enhance engagement, containment, and satisfaction levels.

• Collaborate with business and technical teams to convert requirements into conversational solutions.

• Ensure accessibility, inclusivity, compliance, and brand consistency across AI interactions.

• Undertake additional responsibilities as assigned.

• Collaborate with users, business stakeholders, AI developers, and subject matter experts to deliver accurate, relevant, and human-centered virtual-agent experiences across various channels.

• Assess conversation analytics, user feedback, and behavioral data to identify opportunities for optimization, enhance containment rates, and elevate customer satisfaction.

• This role does not entail any Supervisory Responsibilities/Accountabilities.

⛳️ Requirements

• An associate’s or bachelor’s degree or equivalent work experience is required.

• A minimum of 3 years of experience with AI programs and solutions is essential.

• Proficiency in Prompt Design is necessary.

• Experience with LLMs suitable for high-volume consumer interactions is required.

• Strong proficiency in Microsoft Office Suite applications is expected.

• Excellent organizational, interpersonal, written, and verbal communication skills are a must.

• Ability to exercise sound judgment and decision-making skills while paying attention to detail is important.

• Must thrive in a fast-paced environment and drive performance effectively.

• Compliance with all company, client, and consumer confidentiality and security policies and procedures is mandatory.

• Availability during the department’s scheduled hours and adherence to guidelines is required.

• Full-time employees must sustain continuous full-time employment status.

• Strict adherence to schedule and attendance policies is expected.

🏝️ Benefits

• Work in a home office environment.

• Some flexibility in working hours.

• Reasonable accommodations for disabled individuals, allowing performance of essential functions without undue hardship.

• Equal Opportunity Employer; EEO/Veteran/Disabled.