Conversational Designer – Artificial Intelligence

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate closely with clients to collect business requirements and convert them into effective conversational solutions.

• Establish and track success KPIs, such as Retention, Human Handoff, CSAT, NPS, and Recognition Rate, while suggesting ongoing enhancements.

• Facilitate Design Thinking and Discovery workshops to outline the user journey and pinpoint automation possibilities.

• Oversee the product backlog in Jira/Confluence, prioritizing user stories based on business significance and technical complexity.

• Create intricate conversation flows for chat and voice utilizing Figma, Miro, Visio, and various prototyping tools.

• Ensure the brand's Persona and Tone of Voice are consistently applied across WhatsApp, Webchat, applications, and smart speakers.

• Develop and document comprehensive functional specifications, encompassing phrasing, business rules, and API integrations.

• Implement UX Writing, Microcopy, and Accessibility best practices for conversational interfaces.

• Conduct cognitive curation of AI by training NLU/NLP models and fine-tuning intents, entities, and training utterances.

• Discover opportunities to integrate Generative AI, LLMs, and ChatGPT.

• Validate outputs with development and QA teams, ensuring coherence between the executed and designed flows.

⛳️ Requirements

• A Bachelor’s degree in Marketing, Business Administration, Computer Science, Statistics, or a related discipline.

• Proficiency in Microsoft Office at an advanced level.

• Strong command of English for both conversation and reading.

• Demonstrated experience in merging business analysis (requirements gathering and stakeholder management) with conversational design (flow design).

• Hands-on experience with commercial bot platforms.

• Experience in Scrum/Kanban teams, engaging in agile ceremonies, and utilizing Jira/Confluence.

• Basic technical knowledge of APIs (REST/JSON) for discussions on integrations with developers — preferred, but not mandatory.

• Certifications in UX, Product Ownership, or Conversational Design — preferred, but not mandatory.

🏝️ Benefits

• Competitive salary in the market.

• Health insurance coverage.

• Dental insurance plans.

• Life insurance benefits.

• Semiannual and annual profit-sharing bonuses (PPR).

• Wellhub services.

• Immunization campaigns.

• Access to Conexa Psicologia Viva.

• On-site cafeteria services.

• Nanny allowance or childcare reimbursement.

• Access to Hot Park.

• Disability assistance.

• Marriage award.

• Long-service recognition award.

• Partnerships with Fit Energia, colleges and universities, and Ótica Diniz.