Contracts Analyst – LCC Shared Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute initial intake of requests via established enterprise intake processes and tools for the LCC division.

• Ensure precise and comprehensive data maintenance across tracking tools, platforms, and internal systems.

• Oversee and manage centralized communication channels, which include shared inboxes, ticketing systems, and request queues.

• Record incoming requests, monitor status updates, and communicate promptly with internal stakeholders.

• Address routine intake inquiries and assist requesters with troubleshooting documentation, templates, or issues related to required information.

• Direct requests for review, approval, or escalation in accordance with predefined workflows and compliance standards.

• Conduct basic compliance checks for essential documentation, required data fields, and approval procedures.

• Upload, index, name, and maintain records within designated repositories.

• Assist in record maintenance, metadata updates, and system corrections.

• Engage in training sessions focused on processes, standards, and enterprise tools.

• Support minor updates to workflows, templates, or documentation.

• Suggest small enhancements to systems, tools, or processes.

• Elevate complex, ambiguous, or risk-related issues to senior analysts, supervisors, or management.

• Document turnback activities, errors, or issues in designated tracking systems.

• Ensure accuracy, completeness, and timeliness of records for compliance and audit preparedness.

• Assist LCC training programs by updating training catalogs, materials, records, and schedules.

• Oversee the Knowledge Library.

• Review access requests for LCC tools and update master data as necessary.

• Perform other assigned tasks.

⛳️ Requirements

• Generally requires a University Degree and less than 2 years of relevant prior experience.

• Proven experience in conducting intake and routing of requests through enterprise processes and tools.

• Demonstrated ability to maintain accurate and complete data across tracking tools, platforms, or internal systems.

• Experience in monitoring and managing centralized communication channels, including shared inboxes, ticketing systems, or request queues.

• Proficiency in written and verbal English communication to collaborate effectively with global teams.

• Experience in reviewing documents and maintaining records with meticulous attention to detail and accuracy.

• Capability to consistently adhere to defined processes, work instructions, and compliance standards.

• U.S. citizenship is necessary, as only U.S. citizens are permitted to access certain essential systems.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Three weeks of vacation for newly hired employees.

• Generous 401(k) plan that includes employer matching funds and a separate employer retirement contribution, featuring a Lifetime Income Strategy option.

• Tuition reimbursement program.

• Student Loan Repayment Program.

• Life insurance and disability coverage.

• Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal services, and ID theft protection.

• Birth, adoption, and parental leave benefits.

• Ovia Health, fertility, and family planning support.

• Adoption Assistance.

• Autism Benefit.

• Employee Assistance Plan, which includes up to 10 free counseling sessions.

• Healthy You Incentives, a wellness rewards program.

• Doctor on Demand, offering virtual doctor visits.

• Bright Horizons, providing child and elder care services.

• Teladoc Medical Experts, a second opinion program.

• Eligible for relocation assistance.