Bilingual Disability Case Analyst – Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a dedicated caseload while adhering to service level agreements and specified turnaround times.

• Execute daily administrative duties, including prompt responses to emails and phone inquiries.

• Evaluate claims considering contractual, medical, and vocational challenges.

• Collaborate with plan sponsors, members, treatment providers, and internal specialists in disability, rehabilitation, and medicine.

• Propel cases towards successful return-to-work outcomes or job-resolution preparedness.

• Compose letters conveying relevant benefit-related information grounded in analytical reasoning.

• Listen and communicate with empathy to plan members, including conveying challenging claims-related decisions.

• Assist plan members through their illness, injury, and recovery processes.

• Develop strategies for recovery and return to work.

⛳️ Requirements

• Bilingual proficiency in both French and English.

• A college or university degree in a healthcare program or equivalent professional experience is considered beneficial.

• Capability to make impactful decisions efficiently and effectively under tight deadlines.

• Familiarity with disability management and/or group benefits is an advantage.

• Experience in a health-related field is preferable.

• Proficiency in managing both incoming and outgoing calls with confidence.

• Exceptional organizational and prioritization abilities.

• Skill in assessing contractual, medical, vocational, and psychosocial elements.

• Competence in communicating challenging claims-related decisions.

• Capacity to assist clients from various jurisdictions beyond Quebec.

🏝️ Benefits

• Flexible work environment.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Short- and long-term disability insurance.

• Life and AD&D insurance.

• Adoption/surrogacy benefits.

• Wellness benefits.

• Employee/family assistance plans.

• Retirement savings plans.

• Pension.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays.

• Vacation.

• Personal days.

• Sick days.

• Statutory leaves of absence.

• Opportunities for learning and career development.

• Support for inclusion and well-being.

• Incentive programs and compensation tied to individual and business performance.