Contracting and Onboarding Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee contracts from evaluation to approval, acting as the primary point of coordination throughout the entire process.

• Collaborate with Sales, Operations, Technology, Legal, and Finance to guarantee that contract terms, approvals, and requirements are thoroughly reviewed, monitored, and executed.

• Ensure clear documentation of contract status, requirements, and approvals to facilitate cross-functional visibility and alignment.

• Lead comprehensive onboarding and implementation processes for both new and renewing National Accounts clients.

• Convert contractual obligations into actionable onboarding requirements, timelines, and deliverables.

• Coordinate with internal stakeholders across Operations, Information Technology, and other functional partners to ensure the completion of all setup and readiness activities.

• Work alongside Operations to define and validate technical, operational, and process requirements during implementation planning.

• Create and manage SERVPRO.net coming soon pages and other onboarding-related materials to aid in launch preparation.

• Distribute launch bulletins, onboarding resources, and vendor onboarding packs to guarantee consistent and accurate communication.

• Monitor launch readiness criteria, ensuring all necessary elements are finalized prior to the go-live date.

• Provide a structured, well-documented transition to the Client Support Team post-launch, detailing key requirements, timelines, and ongoing support considerations.

• Act as a bridge between contract execution, onboarding, and downstream support teams to ensure seamless transitions and clear role definitions.

• Engage in process enhancement initiatives by pinpointing recurring challenges, risks, or inefficiencies within contracting and onboarding workflows.

• Contribute to the development of documentation, templates, and standard processes that enhance the consistency and scalability of contract and onboarding execution.

⛳️ Requirements

• A minimum of 4 years of experience in contract operations, client onboarding, implementation, program coordination, or project management.

• Proven experience managing cross-functional initiatives involving Legal, Finance, Operations, and technical or systems-based teams.

• Strong project management abilities, including the capability to oversee timelines, dependencies, and multiple workstreams concurrently.

• Advanced skills in PowerPoint, with the ability to produce clear, professional materials that convey timelines, requirements, and readiness status.

• Excellent written and verbal communication skills, capable of articulating complex information clearly to a diverse range of stakeholders.

• High attention to detail and accuracy, especially when dealing with contractual requirements and implementation documentation.

• Ability to work independently, demonstrate sound judgment, and appropriately escalate risks or issues as necessary.

• Comfortable functioning in a fast-paced, deadline-oriented environment with changing priorities.

• Experience in supporting enterprise-level accounts is preferred.

🏝️ Benefits

• Comprehensive health benefits plan, which includes medical, vision, and dental options.

• 401(k) plan with company match.

• Company profit-sharing program.

• Generous paid time off and paid holidays.

• Paid parental leave.

• Access to 2 free on-site fitness facilities.

• Employee Assistance Program.

• Employee Resource Groups.

• Personal and professional development opportunities.