HR Specialist – Onboarding, EMEA

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee all facets of onboarding and offboarding for employees under your support, working closely with global internal teams (Immigration, Payroll) and external service providers.

• Offer expert-level assistance to our clients by addressing inquiries and providing guidance on benefits, international payroll, expense reporting, and various HR matters, serving as a regional expert.

• Foster client relationships alongside members of the client services team.

• Enhance employee satisfaction among supported employees with genuine care and a strong customer service focus.

• Promote client satisfaction through efficient onboarding processes while consistently meeting our resolution time SLA.

• Support the training of new team members.

• Oversee and audit all HR records, such as personal information, onboarding and offboarding documents, personal documents, contract paperwork, and job-specific details.

• Ensure compliance with local employment laws in all processes and inform the appropriate contacts of any necessary corrections.

• Stay informed about relevant Collective Agreements and collaborate with necessary teams to ensure adherence.

• Work with internal teams that require region-specific expertise (including but not limited to Knowledge Base maintenance and Product Development).

• Proactively identify potential challenges, assist in root cause analysis, and communicate issues to the relevant teams while ensuring proper resolutions.

• Perform other duties as assigned… as a rapidly growing company, we are committed to supporting all areas of the business.

⛳️ Requirements

• Bachelor's degree in Human Resources or equivalent experience.

• 4-6 years of experience in Human Resources is required.

• Business-level proficiency in the English language is necessary.

• Research-focused, with exceptional organizational skills and attention to detail, capable of quickly absorbing information.

• Strong presentation, verbal and written communication, and listening abilities.

• Proficient in technology, including Google and Microsoft Office suites.

• Outstanding communication and interpersonal skills.

• Friendly and professional attitude.

• Strong organizational capabilities.

• Skills in conflict management and resolution.

• Advanced understanding of employment law.

• Empathetic and approachable demeanor.

• Attentive and honest.

• Interest in international business and a commitment to high performance.

• Nice to have: prior experience in EOR or HR Outsourcing.

• Nice to have: experience with CRM systems.

🏝️ Benefits

• Flexible Time Off – Take the time you need to recharge.

• Parental Leave – Support for growing families.

• Health and Dental Insurance – Where applicable, to cover you and your loved ones.

• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing in our success.