Contract Sales Project Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Build and nurture strong relationships with leading designers, luxury showrooms, and sales teams, providing outstanding service.

• Offer in-depth product knowledge to assist clients with confidence and precision.

• Address inquiries, troubleshoot issues, and resolve concerns for designers, architects, and installers.

• Oversee order management, coordinate shipments, and monitor logistics to guarantee timely delivery.

• Process payments, generate packing lists, and manage returns or replacements effectively.

• Conduct thorough data entry and maintain accurate CRM documentation.

• Assist clients with web account creation, order processing, and pricing inquiries.

• Identify opportunities for cross-selling and proactively make outbound calls for sales follow-ups.

• Serve as the primary support connection to Phillip Jeffries HQ for designated territories, including the contract sales team, dual representatives, and partner showrooms.

• Organize sample orders for assigned territories while representatives are traveling.

• Review client contracts to ensure product requests align with specifications.

• Promote a collaborative team atmosphere by providing support to colleagues and various departments.

• Work closely with sales representatives and clients to synchronize project timelines, objectives, and execution.

• Manage the complete project life cycle, ensuring deadlines for approvals, meetings, and on-site requirements are met.

• Act as a liaison between departments, tracking progress, updating CRM records, and proactively resolving potential issues.

• Maintain well-organized project documentation, ensuring all crucial details are accessible in CRM and Contract Folders.

• Provide proactive follow-up on quotes prior to expiration and ensure accurate pricing coordination.

• Communicate regularly with sales representatives to review and update project statuses.

⛳️ Requirements

• At least 1 year of experience in a customer service or sales support position.

• Capability to establish strong relationships with sales representatives and clients.

• Exceptional written and verbal communication skills, with an impressive phone demeanor.

• Proven ability to multitask and effectively prioritize responsibilities in a fast-paced setting.

• Proactive problem-solving mindset, utilizing analytical abilities to efficiently identify and resolve issues.

• Strong time management and follow-up skills.

• Proficient in computer skills, including data management, Microsoft Word, and Excel.

🏝️ Benefits

• Competitive hourly wage ranging from $29.00 to $31.73, depending on your experience in customer service and sales support roles.

• Sales Support Quarterly Bonus Plan.

• Annual bonus opportunity to recognize your performance.

• Cost of Living adjustments that reflect your growth and dedication.

• Generous retirement plan featuring an automatic company contribution of approximately 10 percent with no employee match required.

• Comprehensive medical coverage with employee premiums starting as low as $40 per month.

• Coverage options available for spouse, domestic partner, civil union partner, and family members.

• Health Reimbursement Account (HRA) to help offset medical expenses.

• Prescription, dental, and vision coverage promoting overall wellness.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.

• Employee Assistance Program supporting your mental, financial, and physical well-being.

• Pet insurance available for your furry companions.

• 16 paid personal days each year for relaxation, rejuvenation, or travel.

• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.

• Additional paid time off during our annual company closure between Christmas and New Year’s.

• Earn extra paid time off by completing your annual wellness physical.

• Up to three paid days each year to contribute through volunteer work.

• Structured onboarding process with defined 30, 60, and 90-day milestones, along with ongoing training for long-term success.

• Exclusive employee discount on Phillip Jeffries wallcoverings to enhance your home.

• Access to Working Advantage offering discounts on travel, entertainment, and everyday purchases.