Content Migration and Training Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and refresh the content on the ITS webpage at berklee.edu.

• Transfer content from berklee.edu to the knowledge base of the ITS Help Center.

• Ensure the accuracy of content in the ITS Help Center.

• Develop and organize training materials for the Workday Student initiative.

• Monitor training participation.

• Edit and proofread communications directed at students, including emails and announcements.

• Provide assistance with various ad hoc projects.

• Engage in discussions regarding project updates and collaborate with team members.

• Work in conjunction with ITS and TTS team members, subject matter experts (SMEs), and project managers.

• Execute additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is mandatory.

• Strong decision-making capabilities and organizational skills are essential.

• Exceptional communication and writing abilities are required.

• Capacity to work collaboratively with others and follow instructions on tasks is necessary.

• Ability to work independently, manage deadlines, and complete tasks punctually is a must.

• Proficiency in Google Workspace applications, including Google Docs, Google Sheets, and Gmail is needed.

• Familiarity with Atlassian Confluence is required.

• Experience with teleconferencing tools, including Zoom, is essential.

• Knowledge of content management systems such as Drupal is preferred.

• Familiarity with Apple Mac OS is preferred.

• Knowledge of Workday is preferred.

🏝️ Benefits

• Enjoy the benefits of working at Berklee, as detailed on the Total Rewards page.

• Reasonable accommodations are available for individuals with disabilities.

• Additional benefits and privileges associated with employment.