Content Librarian

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Conduct research on requested course materials, accurately identifying each item, and routing it for appropriate action.

• Execute daily workflows to process and route course materials while assessing availability for customers making requests.

• Recognize content gaps and explore new publishers to facilitate course adoption requests.

• Analyze catalog records, ensuring complete, accurate, and easily discoverable metadata across various systems, channels, and users.

• Identify gaps in metadata and collaborate with Sales, Customer Success, and Inventory teams to address them.

• Suggest and work collaboratively on initiatives aimed at strengthening the catalog and enhancing workflow efficiency.

• Collaborate with Product teams to escalate projects that support global catalog optimization.

• Ensure adherence to company policies and procedures.

• Carry out additional duties as assigned by the supervisor.

⛳️ Requirements

• A Bachelor's degree or an advanced degree in library science, business analysis, information studies, or a related field.

• A minimum of 3 years of relevant work experience.

• Proficient in Microsoft Excel at an advanced level.

• Previous experience with business intelligence tools and dashboards, such as Metabase and Looker.

• Willingness to travel up to approximately 25%, depending on business requirements.

• Capacity to exercise sound judgment, sensitivity, and creativity in response to evolving needs and situations.

• Capability to work independently in a fast-paced, time-sensitive environment.

• Strong time management skills and the ability to prioritize tasks effectively.

• Skill in executing and leveraging opportunities during peak course start periods.

• Excellent interpersonal and written/oral communication abilities.

• Proficiency in working cross-functionally and collaborating with stakeholders across various teams and organizational levels.

• Competence in manipulating and analyzing large data sets to derive actionable insights.

• Ability to summarize extensive data and findings clearly and concisely.

• Enthusiasm and aptitude for learning new tools and technologies, including AI-powered platforms.

• Ability to integrate new knowledge, technology, and procedures into job responsibilities.

• Preferred: Familiarity with product development processes and tools such as Atlassian Confluence and JIRA.

• Preferred: Interest and aptitude in utilizing Salesforce, Slack, Zoom, and other web-based or proprietary applications.

🏝️ Benefits

• Competitive base salary along with a robust variable component.

• Comprehensive medical, vision, dental, life, disability, critical illness, accident insurance, FSA, HSA, ID protection, pet, and legal insurance.

• 401K matching up to 5%.

• 12 weeks of paid parental leave.

• Tuition reimbursement program.

• 4 weeks of vacation.

• 12 sick days.

• 11 company holidays.

• 3 personal days.

• Flexible work schedules.

• Remote work options (depending on the team).

• Opportunities for fitness challenges and rewards.