Content Evaluator – Bilingual, Vietnamese, English

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform human quality assessments for an enterprise AI customer support solution on platforms such as Instagram, WhatsApp, and Messenger.

• Analyze and rate AI-generated customer interactions based on Foundational, Experiential, and Operational criteria.

• Compare informational (R1) and transactional (R2) customer inquiries against trusted business resources like FAQs, product catalogs, and SOPs.

• Engage in dual-review processes and daily calibration audits to ensure consistency among raters.

• Set and maintain ground-truth performance benchmarks.

• Provide accurate and detailed evaluations.

⛳️ Requirements

• Previous experience in customer service, call centers, retail, or managing customer communications through email, chat, or phone (highly preferred).

• Outstanding written English skills with a solid grasp of tone, brand voice, grammar, and nuances.

• Excellent written Vietnamese skills with a strong command of tone, brand voice, grammar, and nuances.

• Ability to meticulously adhere to multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.

• Proficient in using specialized web-based tools and labeling interfaces.

🏝️ Benefits

• Flexible working hours.

• Full-time, 2-month assignment.