Content & Engagement Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Assist in the creation of content, publishing, and fostering community interaction within a Pod.

• Oversee daily social media content delivery and contribute to audience engagement strategies.

• Ensure brand voice consistency while collaborating with cross-functional teams to implement integrated social initiatives.

• Aid in content planning, calendar execution, real-time engagement, and publishing processes.

• Work alongside Account, Creative, Strategy, Project Management, Influencer, Paid Media, and Analytics teams.

• Engage in Pod meetings, reviews, and planning sessions; provide updates on content progress, timelines, and engagement requirements.

• Implement publishing schedules, content calendars, and community response strategies.

• Uphold quality assurance for accuracy, tone, and brand consistency.

• Raise issues, risks, and platform considerations to senior C&E team members.

• Offer recommendations on platform best practices, trends, features, and updates.

• Create client-specific points of view with support from senior C&E leadership.

• Draft content, source assets, update links/documents, and align content with strategic goals and brand voice.

• Write and modify copy across various platforms, incorporating platform-specific nuances for TikTok and Instagram.

• Assist in planning seasonal, cultural, reactive, and real-time content.

• Develop content briefs in collaboration with Creative, Strategy, and Data & Insights teams.

• Oversee client approvals, prevent publishing delays, and communicate timing updates effectively.

• Manage community interactions using the approved brand voice and tone guidelines.

• Highlight significant conversations, risks, opportunities, and culturally relevant engagement moments.

• Assist in community point of views and documentation for escalations.

• Compile data summaries, screenshots, examples, and qualitative insights for reporting purposes.

• Contribute to synthesizing learnings alongside senior C&E and Analytics partners.

⛳️ Requirements

• Minimum of 3 years of experience in social content creation, community management, or publishing.

• In-depth knowledge of major social media platforms (Instagram, TikTok, YouTube, Pinterest, X).

• Experience in managing content calendars, drafting posts, monitoring interactions, and executing publishing workflows.

• Excellent writing skills with the capability to consistently adopt the brand voice.

• Comfortable collaborating with cross-functional teams.

• Familiarity with tools like Asana, Airtable, Sprinklr, Dash Hudson, Canva, and Figma.

• Creative background is a plus (no formal qualifications required).

• Enthusiastic about pop culture and social media trends; actively follows trends, platform features, and innovative social campaigns.

• Strong analytical and strategic thinking abilities; capable of distinguishing effective strategies from ineffective ones.

• Experience in preparing client-facing documents or communications.

• Availability to work flexible hours (including weekends, holidays, early mornings/evenings) as needed for real-time cultural engagement.

• Highly organized, detail-oriented, and dependable.

• Strong communicator who can quickly and accurately adapt tone.

• Curious about social culture, eager to learn, and proactive in proposing new ideas.

• A collaborative team member who positively influences Pod culture.

• Comfortable working in fast-paced environments with shifting priorities.

• Treats the client’s business with care, ownership, and pride.

🏝️ Benefits

• 100% employer coverage for health (base plan), vision, and dental.

• 401K Retirement Plan with Company Match.

• Short- and Long-Term Disability coverage.

• Life Insurance & AD&D.

• Paid Parental Leave.

• Fully-Remote Agency.

• Flexible Paid Time Off.

• Take-As-You-Need Paid Time Off.

• Take-As-You-Need Paid Mental Health Days.

• Minimum of 10 days required off per year.

• Company-Paid Holidays.

• Week-Long Winter Agency Closure.

• Support for continued education.

• New Business Referral Bonus.

• Movement Journey Program - Stipend for personal development.

• Health and Wellness Program.

• WeWork Membership.

• Positive Impact and Diversity, Equity, and Inclusion (DEI) Committees.

• Employee Resource Groups.