Content Designer III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of Content Design for product initiatives from the discovery phase through to delivery and ongoing iteration.

• Develop user flows, information architecture, content hierarchy, terminology, and interface content.

• Transform complex customer, product, and operational requirements into straightforward, intuitive solutions.

• Collaborate with teams across Product, Design, Research, Engineering, and business units to address challenges and foster alignment.

• Leverage research, data, and customer insights to inform recommendations and assess outcomes.

• Engage in various initiatives related to seller tools, international and multi-market projects, onboarding, payments, shipping, and other dynamic product areas.

• Enhance reusable content patterns and standards, utilizing AI-assisted tools to improve quality and efficiency where applicable.

⛳️ Requirements

• A minimum of 5 years experience in Content Design, UX Writing, Content Strategy, or a related product field.

• A portfolio showcasing your ability to solve product problems, make decisions, collaborate effectively, and demonstrate measurable impact.

• Proven capability to independently lead Content Design efforts within cross-functional product teams.

• Strong expertise in information architecture, user flows, terminology, content systems, and interface content.

• Established history of building trusted relationships, articulating a clear perspective, and influencing decisions across various teams.

• Sound judgment in navigating shifting priorities, requirements, or solutions.

• Experience utilizing customer research, insights, and data to inform product decisions.

• Familiarity with AI-assisted tools or contributions to AI-enabled products.

• A background in e-commerce, marketplaces, seller or merchant tools, international or multi-market products, payments, onboarding, or similar product environments is advantageous.

🏝️ Benefits

• Target bonus

• Restricted stock units (as applicable)

• Medical benefits

• Financial benefits

• Other benefits

• RRSP eligibility

• Paid time off (PTO)

• Parental leave

• Accommodation support for applicants with needs