Content Designer III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of Content Design for product initiatives from the discovery phase through delivery and ongoing iteration.

• Develop user flows, information architecture, content hierarchy, terminology, and interface content.

• Simplify complex customer, product, and operational demands into clear and intuitive solutions.

• Collaborate with Product, Design, Research, Engineering, and business teams to address challenges and foster alignment.

• Leverage research, data, and customer insights to inform recommendations and assess outcomes.

• Contribute to seller tools, international and multi-market initiatives, onboarding, payments, shipping, and other evolving product domains.

• Enhance reusable content patterns and standards, utilizing AI-assisted tools where they can improve quality or efficiency.

• Assist in shaping products from the initial problem definition through to launch and ongoing iteration.

• Reinforce content patterns and practices that can be scaled across TCGplayer.

⛳️ Requirements

• A minimum of 5 years in Content Design, UX Writing, Content Strategy, or a related product discipline.

• A portfolio showcasing product problem-solving, decision-making, collaboration, and measurable impact.

• Capability to independently steer Content Design efforts within cross-functional product teams.

• Proficient skills in information architecture, user flows, terminology, content systems, and interface content.

• Proven history of establishing trusted partnerships, articulating a clear perspective, and influencing decisions across teams.

• Sound judgment in situations where priorities, requirements, or solutions are in flux.

• Experience in applying customer research, insights, and data to guide product decisions.

• Familiarity with AI-assisted tools or involvement in AI-enabled products.

• Background in e-commerce, marketplaces, seller or merchant tools, international or multi-market products, payments, onboarding, or similar product environments is advantageous.

🏝️ Benefits

• Target bonus may be included.

• Restricted stock units may be included.

• Medical benefits.

• Financial benefits.

• Other benefits.

• RRSP eligibility.

• Paid time off (PTO).

• Parental leave.

• Accommodation support for applicants with needs.