Content Designer III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of Content Design for product initiatives from the discovery phase through to delivery and iteration.

• Define user flows, establish information architecture, determine content hierarchy, terminology, and interface content.

• Transform complex customer, product, and operational requirements into straightforward, intuitive solutions.

• Collaborate with Product, Design, Research, Engineering, and business teams to address challenges and foster alignment.

• Utilize research, data, and customer insights to inform recommendations and assess outcomes.

• Contribute to seller tools, international and multi-market initiatives, onboarding, payments, shipping, and other dynamic product areas.

• Enhance reusable content patterns and standards by leveraging AI-assisted tools to improve quality and efficiency.

• Assist in shaping products from the initial problem definition stage through to launch and subsequent iterations.

• Reinforce content patterns and practices that are scalable across TCGplayer.

⛳️ Requirements

• Over 5 years of experience in Content Design, UX Writing, Content Strategy, or a related product discipline.

• A portfolio that showcases product problem-solving, decision-making, collaboration, and measurable impact.

• Ability to autonomously lead Content Design efforts within cross-functional product teams.

• Strong expertise in information architecture, user flows, terminology, content systems, and interface content.

• Proven history of building trusted partnerships, clearly communicating viewpoints, and influencing decisions across teams.

• Demonstrated sound judgment when dealing with evolving priorities, requirements, or solutions.

• Experience in applying customer research, insights, and data to inform product decisions.

• Familiarity with AI-assisted tools or involvement in AI-enabled products.

• A background in e-commerce, marketplaces, seller or merchant tools, international or multi-market products, payments, onboarding, or related product environments is advantageous.

🏝️ Benefits

• Target bonus

• Restricted stock units (as applicable)

• Medical benefits

• Financial benefits

• Other benefits

• RRSP eligibility

• Paid time off (PTO)

• Parental leave

• Accommodation support for applicants with disabilities