Contact Center Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Answer incoming calls from borrowers and financial institutions.

• Conduct outbound calls to insurance companies and agencies to confirm insurance details.

• Efficiently assess account history using a proprietary computer system and deliver precise information for resolution in a single call.

• Execute insurance verifications through outbound calls and online resources.

• Achieve individual and team performance goals while ensuring consistent attendance and reliability.

• Demonstrate courtesy and professionalism on all calls to guarantee a favorable customer experience.

• Work schedule is Monday to Friday, from 12 p.m. to 9 p.m.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least one year of experience in customer service.

• Strong customer service focus with effective listening abilities and great attention to detail.

• Professional verbal and written communication skills.

• Capability to resolve routine issues utilizing established protocols.

• Ability to type a minimum of 25 words per minute.

• Intermediate proficiency in computer skills.

• US Work Authorization is required.

• Markel does not offer visa sponsorship for this role, either now or in the future.

• Previous experience with auto insurance or collateral protection insurance is an advantage.

🏝️ Benefits

• Various health, dental, and vision insurance plan options.

• Optional life, disability, and AD&D insurance.

• 401(k) plan with employer matching contributions.

• Employee Stock Purchase Plan.

• Paid Time Off (PTO).

• Corporate holidays and floating holidays.

• Parental leave.