Contact Center Representative – Medical Record Retrieval

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct verification and follow-up calls with healthcare providers to gather patient records.

• Arrange appointments with providers for the collection and retrieval of records.

• Address issues through both phone and electronic communication channels.

• Adhere to additional directives based on changing project and business requirements.

• Maintain a professional demeanor with a focus on customer service and teamwork.

• Utilize Microsoft Office applications effectively.

• Manage a substantial volume of outgoing calls.

⛳️ Requirements

• Must be eligible to work and fulfill job responsibilities in the United States.

• A minimum of 2 years of call center experience is preferred.

• Exceptional communication skills to engage effectively with healthcare providers.

• Capability to establish and maintain positive relationships with healthcare professionals.

• Required to be available for video during the training phase.

• Demonstrated consistent attendance and punctuality.

• Must have reliable power backup.

• High-speed internet connectivity is necessary.

• Must possess a Windows-based system or laptop.

• High-speed internet should be connected via Ethernet.

🏝️ Benefits

• Comprehensive paid training program.

• Ongoing coaching and support.