Call Center Specialist – Homeowners P&C

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage inbound calls, chats, and task processing for clients and agents regarding personal lines insurance policies.

• Address policy inquiries and provide details on coverage, billing, payments, and endorsements.

• Handle endorsement modifications, policy updates, cancellations, payments, billing questions, and related transactions.

• Supply requested policy documentation.

• Efficiently resolve client inquiries, complaints, and requests.

• Prioritize tasks to meet service level agreements and departmental benchmarks.

• Ensure adherence to company policies, procedures, and regulatory standards.

• Collaborate with team members and leadership to exchange knowledge and enhance workflows.

• Engage in training, coaching, team meetings, and performance evaluations.

• Maintain skill proficiency and up-to-date knowledge of policies and procedures.

• Troubleshoot workflow or system challenges and assist team members with technology use.

⛳️ Requirements

• A minimum of two (2) years of experience in an agency setting focusing on Personal Lines, including homeowners and other lines; or an equivalent combination of education and experience.

• Preferred knowledge of Property/Casualty Insurance operations and policy components.

• Excellent verbal and written communication abilities.

• Competence in managing multiple tasks efficiently while ensuring high accuracy.

• Proficient in insurance systems and standard office applications.

• Capability to professionally handle challenging or upset clients using effective de-escalation strategies.

• Strong problem-solving and conflict-resolution competencies.

• Participation in virtual team meetings, training sessions, and performance evaluations.

• Self-motivated, disciplined, and able to sustain productivity without direct supervision.

• An active 2-20 or 4-40 license, or industry designations such as CPCU or CIC, is preferred.

• A dedicated, distraction-free workspace.

• A reliable internet connection that meets minimum speed requirements.

• Availability to work standard business hours, with flexibility for peak call/chat volumes.

• Ability to efficiently manage multiple communication channels from home.

• Commitment to data security and confidentiality standards.

• Capability to troubleshoot workflow or system issues and guide team members on technology use.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Pet insurance

• Flexible Spending Account

• Competitive Salaries

• 401K Match

• Personal Days

• PTO Days

• 12 Paid Holidays

• Two Paid Days for Volunteer Service

• Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Remote and Hybrid Opportunities Available

• Company-provided computer, headset, and other necessary equipment