Contact Center Executive, Turkish Speaker

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Manage operational inquiries related to bookings prior to arrival, throughout the stay, and following travel.

• Efficiently resolve client concerns while adhering to established service levels, quality standards, and procedures.

• Deliver timely and precise information to guarantee a seamless client experience.

• Strive for first contact resolution whenever feasible.

• Escalate complex issues in accordance with established protocols.

• Keep accurate case documentation within internal systems.

• Foster a high-performance, customer-focused service culture.

⛳️ Requirements

• Proficiency in English and Turkish is essential for this position (both spoken and written).

• Experience in customer service or operational support; a background in travel or hospitality is preferred.

• Strong problem-solving abilities and meticulous attention to detail.

• Capability to handle multiple requests in a dynamic environment.

• Customer-oriented mindset with a strong dedication to service quality.

• Excellent written and verbal communication skills.

• Familiarity with booking, case management, or CRM systems is advantageous.

🏝️ Benefits

• Competitive benefits package.

• Innovative, engaging, and multicultural work environment.

• Opportunity to forge strong and lasting business relationships and friendships globally.

• Chance to advance your career locally or within one of the company's locations worldwide.